*This document is meant for GNH CAN providers. Please do not distribute to outside parties*
MINORS
Under the age of 18
Monday through Friday during the hours of 9am-5pm, who cannot be diverted use the following phone chain:
· Contact Basic Center Case Manager Franchesca Wedderburn at 203-464-0654. If there is no answer, leave a detailed message with name and call back number. If your call is not returned within 5 minutes—
· Call Housing Coordinator Sasha Wilson at 203-508-5367. If there is no answer, leave a detailed message with name and call back number. If your call is not returned within 5 minutes—
· Call Tim Maguire, Director of Housing Operations at Youth Continuum, at 203-508-5308. If there is no answer, leave a detailed message with name and call back number.
Outside of the hours listed above (or on holidays), who cannot be diverted, contact Tim Maguire, Director of Housing Operations at 203-508-5308. If there is no answer, leave a detailed message with name and call back number, and attempt to call a second time.
YOUTH
Unaccompanied Individuals 18-24 years old
11/1/2021 through 4/30/2022
Youth who are currently literally homeless with an immediate need for shelter in the GNH CAN should follow the Individual Cold Weather Protocol below. They also should call Youth Continuum's Drop-in Center for CAN navigation support at (203) 777-8445 ext. 2.
FAMILIES
Guardians with minor children or women 7+ months pregnant
11/1/2021 through 4/30/2022
Families who are currently literally homeless with an immediate need for shelter in the GNH CAN will need to reach out to any personal and natural supports, such as family, friends, or other organizations that they are connected to secure a safe place for them for the night.
· If 2-1-1 receives a call from a family between 9AM-5PM on weekdays, 2-1-1 should discuss with families their resources and opportunities to stay safe until the next available CAN appointment. If the family is unable to identify a safe alternative housing plan, including self-pay motel and temporary stay with friends or family, 2-1-1 may schedule families for an urgent appointment. If it is before 1PM schedule it for the same day. If it is after 1PM schedule for the next weekday or a non-urgent CAN assessment as needed.
o 2-1-1 will communicate urgent appointments by emailing the family’s HMIS ID and any pertinent details to the CAN Family Navigators, cc’ing their supervisor. Appointments later in the afternoon that are scheduled for the next business day do not need an email sent. However, if the family is expected to be sleeping outside that night, 2-1-1 can email the CAN Family Navigators and their supervisor for guidance, though there is no guarantee that they will be able to respond with immediacy.
· If 2-1-1 receives a call from a family between 5pm-9am on weekdays or anytime (24/7) over the weekend or holidays, 2-1-1 should contact CCA to check on any emergency placement: 203-752-6796. CCA will discuss with families their resources and opportunities to stay safe.
· If the CAN Family Navigators or CCA have verified that a client is expected to sleep outside that night, then emergency placement will be made. First, they will be placed in Beth El triage or Spooner House No Freeze as available. If those locations are not available, then the family will be place in a hotel until the family is able to either be diverted or provided a shelter bed.
Between [11/15/2021 -3/31/2022] families from the Valley area (Ansonia, Derby, Oxford, Seymour, and Shelton (with proof of residency) can go to Spooner House No Freeze 30 Todd Rd, Shelton doors open at 9 pm and family will exit shelter at 6am. Light snacks are served as well as weekly showers. Space is limited (6 cots), but callers can be referred directly to the shelter.
INDIVIDUALS
Adult Individuals 18+ years old with no children
Various November start dates through 4/15/2022
Options if Needing Shelter in New Haven
1. New Haven Village Suites (Overflow): Columbus House- starts November 1st
a. The Cold Weather Bed Placement list is a combination of individuals that are verified unsheltered on the GNH CAN shelter waitlist, active on the unsheltered BNL, and have an active first contact form will be eligible to obtain an overflow bed through the Columbus house at the New Haven Village Suites. Clients will be contacted as rooms become available by the GNH CAN Entry Coordinator.
b. Prioritization for Overflow Beds:
i. #1) Client has a physical disability sorted oldest to youngest.
ii. #2) Client does not have a physical disability sorted oldest to youngest.
c. If you have a client that is not currently on the Cold Weather Bed Placement list and is need of a cold weather bed ONE out of the THREE must be true:
i. If a client is literally homeless or at imminent risk of homelessness: 211 must be called to schedule a GNH CAN assessment and then client can be added to the shelter waitlist (dependent on outcome of the assessment by navigator).
ii. If client is verified literally homeless a VI must be completed to be active on the BNL. Homeless verification should be submitted to the CAN Housing Coordinator.
iii. If client is verified unsheltered and in need of outreach case management a First Contact Form must be completed.
d. If one of the three options has been completed but the client is still not appearing on the Cold Weather Bed Placement list then an email should be sent to the CAN Entry Coordinator to ensure that the issue is resolved and that they are added.
2. New Haven Inn (Warming Center): BHcare
a. Between [11/17/2021—4/27/2022] literally homeless Individuals with an immediate need for shelter can be referred to a bed at the New Haven Inn. This referral process will consist of outreach workers, case managers, housing staff, and 211 calling (# TO BE DETERMINED) to refer clients to the warming center. A referral must be made first then clients will be provided a time of when they can arrive if space is available. *Please note clients are not allowed to walk-in to New Haven Inn*
3. Low Barrier Warming Center: TBD
a. Planning for this is still underway, details will be provided once available
4. Downtown Evening Soup Kitchen (Extreme Cold Weather ONLY): DESK
a. During Governor enacted extreme cold weather only individuals who are literally homeless with an immediate need for shelter in the GNH Region can walk into Downtown Evening Soup Kitchen, located at 266 State Street. Space is limited on a first come first serve basis up to 30 individuals.
Options if Needing Shelter in Milford:
11/22/2021 through 4/1/2022
5. Motel 6 (No Freeze): The Beth-El Center
- Individuals who are literally homeless with an immediate need for shelter in the Milford area can go to Beth-El Center No Freeze located at 90 New Haven Ave. Milford, CT. Between 7:00pm-9:00pm Individuals should go to the Beth-El Center, Inc. Transportation will be provided to the hotel for placement. *No intakes will occur at the hotel*. Patrons using this night-to-night shelter resource must exit the hotel by 11:00am the following morning and report back to Beth-El Center, Inc. the following evening should the patron continue to need emergency shelter. Beds are available on a first come first serve basis. Masks are required.
Options if Needing Shelter in the Valley
11/15/2021 through 3/31/2022
6. Spooner House (No Freeze):
a. Individuals who are literally homeless with an immediate need for shelter in the Valley area (Ansonia, Derby, Oxford, Seymour, and Shelton (with proof of residency) can go to Spooner House No Freeze located at 30 Todd Rd, Shelton. Doors open at 9PM and the Individual will have to leave at 6AM. Light snacks are served as well as weekly showers. Space is limited (6 cots), but callers can be referred directly to the shelter.
