IMMEDIATE
NEEDS - Non-Cold Weather Protocol
(April 1, 2019 – November 14, 2019)
(April 1, 2019 – November 14, 2019)
Monday – Friday 9am-5pm
Families
If a family calls 211 and has
nowhere to stay for the night, 211 will:
1.
211 will contact family navigators or the
family will be scheduled for an urgent appointment (203)776-6208. Non- urgent appointments will be
scheduled to work with Family Navigators to create a housing/diversion
plan. Navigators will connect with GNH shelter
providers around shelter bed availability and triage space, or motel/hotel space.
(When available).
2.
If a
plan regarding where to stay doesn’t work that night, family navigators are to
encourage families to connect with 211 for continued assistance after 5pm.
Monday –
Friday 5pm – 9am and 24/7 on Weekends
If a family calls 211 and has
nowhere to stay for the night, 211 will:
1.
Work to divert the family in place for the
night by asking the family to reach out to any personal and natural supports, such
as family, friends or any other organization(s) that they are connected to, to
secure a safe place for the night.
2.
If 211 is unable to divert the
family for the night, then 211 should contact Spooner House (203) 225-0453 and follow the prompts to reach a
supervisor or dial extension 116 or 107 for emergency shelter
placement.
3.
If a family needs to be
transported to Spooner House, 211 will need to contact the CCA Emergency
Phone (203) 752-6796 for taxi service for the family.
4.
CCA staff will then contact the
family to follow up with transportation.
5.
211 will register the family for a
CAN family navigator urgent follow up.
6.
6. Once the family enters Spooner
House for the night, the Spooner House staff will call the CAN Family Navigator
Marilyn, (646)464-2390 and leave a voicemail message informing the CAN FN of
the family stay in shelter. CCA staff will
also send an email to the CAN Family Navigators (mmarquez@newreach.org and llimone@newreach.org) supervisor
included (crose@newreach.org) to inform the CAN staff of the transportation provided to the family
to shelter.
7.
On the next business day, as
priority, a CAN Family Navigator will meet with the family to conduct a CAN
assessment at Spooner House first thing the following morning (8am). The family will be discussed on the morning
call.
8.
The CAN Family Navigator will
contact shelter providers for emergency shelter placement. If the CAN Family Navigator is unable to
divert the family to natural supporters or secure shelter for the family, the
CAN Family Navigator should contact Spooner House directly for emergency shelter
placement before 3pm and CCA for transportation for the family, if necessary.
Please note: if a family received emergency shelter placement at Spooner House the
prior night, the CAN Family Navigator is responsible to make all further
emergency shelter accommodations for the family; the same family who received
services the prior night should not contact 211 requesting emergency shelter
services.
If the
family contacts 211 but has completed a CAN appointment and is already on the
waiting list:
1.
211 should confirm the most
updated phone number listed for the family in HMIS. It is not necessary to schedule the
family for another appointment. 211 should refer to HMIS (Referral Status &
Case Notes) regarding any details about the client’s status with shelter and
redirect the family to the CAN Family Navigator for further information of their
status on the waitlist.
Youth (18-24 yr. olds)
Monday –
Friday 9am – 5pm
If 211 receives a call from Individual Youth
and or Youth Families in need of emergency shelter/nowhere to stay that night,
211 will:
1.
Work to divert the youth in place
by asking them to reach out to any personal and natural supports, such as
family, friends or any other organization(s) that they are connected to, to
secure a safe place for the night.
2.
Contact Youth Continuum drop-
in center. 924 Grand Ave New Haven, 9am-5pm.
Monday-Friday (Note: youth only center) (203)777-8445 ext. 2 ( call ahead in extreme
weather conditions)
Monday –
Friday 5pm – 9am and 24/7 on Weekends
If 211 receives a call from Individual
Youth and or Youth Families in need of emergency shelter/nowhere to stay that
night, 211 will:
1.
Work to divert the youth in place
by asking them to reach out to any personal and natural supports, such as
family, friends or any other organization(s) that they are connected to, to
secure a safe place for the night.
2. Refer
youth males to the Emergency Shelter Management Services (203-777-2522,
645
Grand Ave, New Haven) walk-in shelter for possible shelter placement.
3. Individual
youth females will need to wait until their CAN appointment to discuss
immediate shelter options. There is no shelter 211 can refer a single female to
in GNH CAN prior to their appointment.
Individuals
Monday – Friday 9am-5pm
If an Individual calls 211 and has
nowhere to stay for the night, 211 will:
1. Work to
divert the individual in place by asking them to reach out to any personal and
natural supports, such as family, friends or any other organization(s) that
they are connected to, to secure a safe place for the night.
2. Schedule
the individual for a same day or next day CAN appointment.
Monday –
Friday 5pm – 9am and 24/7 on Weekends
If
an Individual calls 211 and has nowhere to stay for the night, 211 will:
1. Schedule
the individual for a next available business day appointment.
2. Will
refer individual men to the
Emergency Shelter Management Services (203-777-2522, 645
Grand Ave, New Haven) walk-in shelter for possible shelter placement.
3. Individual
Women: Individual women will need to wait until their CAN appointment to
discuss immediate shelter options. There is no shelter 211 can refer a single
female to in GNH CAN prior to their appointment.
Callers should be advised that
once they complete a CAN assessment, they will be notified once a shelter
becomes available. If they have additional questions or concerns about their
status on the priority list, they may contact the entry coordinator or CAN
manager from GNH CAN directly: 203-691-4216
